TERMS & CONDITIONS

Digital Product Policy – Hospo Muse

Delivery & Access

All Hospo Muse products are digital downloads — no shipping required.

Once your purchase is complete, you'll receive an email with a secure link to download your Playbook. Please ensure your email address is entered correctly at checkout.

If you don’t receive the email within 5–10 minutes, check your junk folder. Still nothing? Reach out to us at hello@hospomuse.com — we’ll endeavour to get back to you within 48 hours.

Taxes & Local Charges

Our prices are listed in AUD and do not include international taxes or VAT.
If you're outside Australia, you may be required to pay taxes or duties based on your country’s import regulations. Please check with your local authorities before purchasing.

Returns & Refunds

As this is a digital product, we do not offer returns or refunds for change of mind.
If you’re experiencing issues accessing your file or believe there’s been a technical error, get in touch at hello@hospomuse.com — we’re here to help.

Copyright Notice

All content in the Playbook (including text, frameworks, designs, and templates) is protected under copyright and is the intellectual property of Hospo Muse Pty Ltd.

Your purchase grants you a personal, non-commercial license to use the material. Redistribution, resale, or reproduction of any part of the content without permission is strictly prohibited.

Need Help?

We’re a small but mighty team committed to helping you build iconic venues. If you have any questions, email hello@hospomuse.com — kind patience is appreciated while we respond as quickly as we can.